Support FAQ's

Please search for the answer to your question below. If you can't find the answer you are looking for then hit the button at the bottom of the page to send us an email.

Head to www.bemobilephysio.com.au/login and enter your email and password to sign in.

Alternatively, you can simply head to our website www.bemobilephysio.com.au. Just head to the top right hand corner and click the 'Login' button. You will be prompted to add your email and password that you set up when purchasing your program. If you can't see the 'Login' button it is because you are already logged in. In this case simply click on the picture of the 'face' and select 'My Library' from the dropdown. This will take you to your program dashboard.

Check that your email and password is typed in correctly. If you still can’t sign in, click the GREEN 'Forgot Password' link, which is just below the GREEN sign in button, and follow the steps to reset your password. If you still can’t sign in successfully please send us an email at [email protected]

Click the GREEN 'Forgot Password' link, which is just below the GREEN sign in button, and follow the steps to reset your password. If you still can’t sign in successfully please send us an email at [email protected]

This is definitely possible. Lot's of our clients do this. However, with hundreds of variations of TVs, Remotes, Laptops, Phones, etc. we find it difficult to provide technical instructions for everyone's particular situation. We advise visiting the support pages of the specific devices you are using for technical support.

But below we have included some detailed instructions for common situations which may help.

Smart TV Instructions:

  1. Open the internet browser on your SmartTV, and navigate to https://www.bemobilephysio.com.au/login
  2. Login to your account and begin working out.

Chromecast Instructions: 

  • Visit the Google Chromecast help page HERE

Apple Instructions:

  • Visit the Apple help page HERE

HDMI Cable (Stream Laptop to TV)

  • For step by step instructions with pictures CLICK HERE

This is normally an issue with your internet speed.

1st: Make sure that all other browsers/windows are closed and the Be Mobile Physio portal is the only webpage you have opened.

2nd: Try lowering the Quality of the video which can help resolve freezing or excessive loading.

You can do this by clicking the "gear" icon at the bottom right of the video, then click the word "Quality" to bring up your choices, and finally choose a lower number of pixels. 

Lastly,  make sure you have a good internet connection. (You may have to upgrade your internet service if this has been an ongoing problem)  

 

Yes. We allow you to stream or download the videos. So if your internet is a bit patchy you can download them for easy access.

To download the video you want, simply click the button below the video that says 'download video'. 

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